Integrated Business Model for a Process Manufacturing Company

Customer Profile

The client is a medium sized process manufacturing company. The company has three modern excellent manufacturing units located in the India. Their products are unique, high quality, value driven.

Project Background

As the company is expanding and consolidating the manufacturing capability along with focus on strengthening its global customer base, they look forward to have an integrated business model to achieve their vision.
The engagement covered the following key deliverables:

• Identification of key business goals and critical success factors for Business plan of the future
• Key Issues with time based recommendation plan
• Governing organization structure
• To-be Business Process Maps / Flows
• Job descriptions with Key Performance Indicators
• MIS reports and their relevance

Project Scope

• To intelligently integrate strategy, process, people, information and knowledge across various strategic parameters like:
  • Geographies
  • Customer segments
  • Business Lines
  • Product portfolios across diverse technologies
• To establish business governance across the organization
  • Business structure and information flow
  • Business processes
• To identify strategic roles in the company

Approach & Methodology:

A three-phased approach was adopted for the project:

• Strategy Workshop to enable the Vision, Mission & Key Strategies
• Business Process Mapping of To-be Processes and MIS Reporting
• Development of a detailed governance structure

Engagement Deliverables:

Enterprise Process Model
An Enterprise Process Model (‘EPM’) was prepared for the client, based on a strategy workshop. It represented the enterprise-wide processes, which are critical and essential for the achievement of business goals
Quick hits: Key Issues & Recommendations
During the course of discussions, key issues that resulted in non-value added activity (w.r.t time and cost) for each of the processes were identified and recommendations proposed.
To-be Business Process Flows
Level 3 ‘To-Be’ process flows were defined for all processes as covered in the Enterprises Process Model (EPM) along with the accountabilities.
Governing Organization structure progression format
After a detailed analysis of existing processes, futuristic outlook of the company, culture and business strategy, A few options for progressive form of organization structures were evolved. This was followed by brain storming sessions to finalize on the optimal structure. This facilitated business leadership for the current enterprise and its future.
Job Description & associated KPIs
After designing the organization structure for the client, the next step was to design job descriptions for all the positions existing and recommended. Almost fifty job descriptions were designed as per the recommended organization structure along with the KRAs and KPIs for all the position across the firm.
Key MIS Reports & their relevance
The key MIS reports were formulated in line with the ‘To-Be’ processes, leveraging the strengths of the enterprise system.

Value to the client

• Future Business plan – The business plan gave the client a path for achieving its future targets
• Savings- Non-value added activities were eliminated resulting in time and cost savings
• Process Mapping with relevant MIS reporting – The future state processes helped the client to streamline their processes and identify key MIS reports to achieve operational excellence, decision-making and business benefits.
• Best Practices for sub processes identified – Based on the processes best practices to excel in business operations and performance were recommended along with the implementation path.
• An organization structure for future with KPI identification for individual job roles A progressive organizational structure for the client, helped in decision making for the stakeholders and gave flexibility to the organization in its growth phase. It was also supported by properly defined KPIs aligned with the business goals for the various people in the organization.